They must also be customer-oriented and patient to deal with difficult customers. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. To recap, aspiring help desk analysts might find work with just a high school diploma and some experience, but many employers seek analysts who have some post-secondary education in a field such as computer science.

  • As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists.
  • Since traditional IT education focuses on just one area at a time, companies are having to hire someone to manage each area.
  • They really helped me navigate my career change into software development.
  • However, the company that you work for should provide training for the type of software that they use.

This course is formatted into a two-hour instructional video followed by a final exam. What’s great about this setup is that you can access the video on a TV or mobile device.

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Voluntary certification can lead to further job opportunities as well. They should have extensive technical knowledge of various technologies and products, including local area network /wide area network technologies. Applying for a job as a help desk support technician is easy with Spherion. You can search for help desk support jobs on by job title and location. If you don’t see the perfect role, you can submit an open application. In some cases, the support help desk staff acts as a liaison between the IT department and customer. They may not provide hands-on assistance, but they need enough of an IT background to communicate effectively.

It teaches learners how to interact with other roles and master specific performance skills. With more than help desk engineer 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT.

What Does a Production Control Specialist Do?

In order to help more technologists master Python and IT automation, Google has designed this IT Automation with Python Professional Certificate program and is offering it through online education service platform Coursera. Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology. It also serves as an excellent option for those in need of retraining. Being able to technically evaluate a scenario is essential for resolving end-user issues and excelling as a help desk technician.

how to become a help desk engineer

Help desk technician is the first job role many IT pros find themselves in and is often a steppingstone to other job roles. A strong start on the help desk can set individuals up for a successful career in IT.

What kind of person is best suited for a job as a help desk specialist?

A college degree is not typically required for entry-level help desk positions, however it may help you get the interview and job faster – and at a higher pay grade – than candidates with no degree. If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support. Help desk support professionals are the go-to individuals for the computer system, hardware, and software technical help and support. They are in charge of responding to inquiries and resolving system and user issues in a fast and professional way.

They should be able to understand users’ questions, provide technical support, and assist all staff remotely on technology problems. Owing to the nature of this occupation, aspirants for these jobs must have excellent communication skills and technical knowledge about various technologies and solutions. Therefore, you’ll often work remotely to resolve technical issues.